Terms of Service
These terms govern all design, custom software development, web applications,
and cloud maintenance services provided by danaleko.com
Our Services
We offer professional branding, graphic design, web design, custom web application development, and workflow automation services. This includes the creation of brand identities, marketing collateral, SaaS architectures, and high-performance websites designed to help businesses scale effectively.
Client Responsibilities
To ensure a seamless project workflow and maintain scheduled delivery dates, clients are required to:
- Provide accurate, complete, and timely information, creative briefs, and media assets required for project execution.
- Offer prompt feedback, reviews, and sign-offs within agreed communication windows.
- Fulfill invoice payments punctually in accordance with the project agreement schedule.
- Grant danaleko.com non-exclusive, temporary authorization to utilize provided brand logos, trademarks, and content solely for executing deliverables.
Payment Terms & Schedules
Our standard financial structure guarantees dedicated allocation of engineering and creative resources:
A 50% non-refundable deposit is required prior to project kickoff. This secures project scheduling and covers initial design architecture phases.
The remaining 50% balance is payable prior to final project completion, prior to production deployment or source code file transfer.
We accept Direct Bank Transfers (EFT / SWIFT) and Mobile Money (M-Pesa) for regional clients.
Invoices must be settled within 3 calendar days of deliverable hand-off. Should delays occur:
- We reserve the right to pause active development and withhold production deployment, master files, or domain transfers.
- Projects delayed beyond 7 calendar days without prior agreement may be marked inactive, requiring a 15% re-activation fee.
- A late payment fee of 3% per month may be applied to overdue balances.
Refund Policy
All monetary payments made to danaleko.com are strictly non-refundable. Because our deliverables consist of custom engineering, intellectual design labor, and specialized digital assets, they cannot be returned once work has commenced or files have been issued.
Project Timelines & Scope Management
Project deadlines are established at project inception. Schedules may be adjusted under the following conditions:
- Scope Creep: Unscheduled requests for additional features, design iterations, or structural changes outside the initial statement of work will require a change request invoice and extended delivery timeline.
- Client Delays: Inactivity or delayed feedback exceeding 5 business days will automatically shift milestone deadlines forward.
Intellectual Property & Licensing
Upon receipt of full and final cleared payment, full ownership rights to completed custom front-end designs and tailor-made application code transfer to the client.
Unless subject of a white-label non-disclosure agreement, danaleko.com retains the right to display a discreet "Designed & Developed by danaleko" credit in the website footer.
danaleko.com reserves the right to exhibit non-confidential completed designs, user interfaces, and case studies in our digital portfolio and social media channels.
Source Files & Assets
Raw design project assets (layered Figma components, vector master files, uncompiled source repositories) remain property of danaleko.com unless explicitly included in the contract agreement. Licensing or raw file transfers can be arranged under a separate asset transfer agreement.
Project Suspension & Termination
We reserve the unilateral right to suspend or terminate ongoing client work under the following circumstances:
- Unsettled account balances or default on payment schedules.
- Direct breach of confidentiality, intellectual property, or contract conditions.
- Abusive, unprofessional, or hostile conduct during team collaboration.
In the event of termination for client default, all prior payments remain non-refundable and all ongoing links will be deactivated.
Infrastructure & Maintenance Policy
All websites, web applications, and databases hosted on our managed cloud environments require an active monthly technical maintenance plan.
Our maintenance plan is strictly an infrastructure, security, and stability service. It includes server security patches, core framework updates, automated database snapshots, uptime monitoring, and SSL certificate renewals.
Our cloud environments host high-performance client applications. Standardized maintenance guarantees zero security vulnerabilities, keeping all hosted client properties safe from malicious exploits.
The maintenance plan does NOT cover feature additions, UI modifications, bug fixes caused by third-party script changes, or application code refactoring. Non-infrastructure troubleshooting is billed under ad-hoc support hours.
Questions About Our Policy?
If you require clarification on contract terms, payment processes, or maintenance SLAs before initiating your project, feel free to reach out directly.
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